JAY 3 Pressure Relief Wheelchair Cushion
VAT RELIEF
VAT Exemption and VAT Relief are two phrases you may have heard a lot when looking at mobility products.
Most of our products have two prices - one with and one without VAT. VAT Relief is available on products specially designed for use by those with a long term medical condition or illness in a personal or domestic setting.
We hope that this guide will offer some explanation of who and when you can claim VAT Relief as well as the process of how to claim VAT Relief at the time of ordering online and in store.
Why Two Prices?
Most of the products on this website have two prices - this means that this product qualifies for VAT relief and can be purchased without paying the VAT.
This status is given to products which are specifically designed to be used to relieve the symptoms of a chronic illness or disability.
Where a single price is shown, the product does not qualify for VAT relief and the price includes VAT.
Am I Eligible?
Where two prices are shown for a product, the lower price (which excludes VAT) is available to those who are chronically sick, disabled or terminally ill. Chronically sick means that you have an illness that is likely to last a long time (such as arthritis, angina, etc). Disabled means substantially and permanently handicapped by illness or injury.
You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in your declaration.
Unfortunately you do not qualify if you are elderly but able-bodied or if you are only temporarily disabled or injured.
How do I claim?
Claiming VAT relief is simple and quick. There are no assessments and you do not need to provide medical proof of any disability or condition. You simply need to fill in a quick form either online, in person or through the post.
Online
You will be asked whether you wish to claim relief from VAT during the checkout process. If you do wish to claim you will just need to state the illness or medical condition you are suffering from and tick to confirm that you wish to claim exemption and that the information you have provided is correct. It's that easy!
In Store
When buying an item in store it is just as easy to claim VAT relief as it is online. Our friendly staff will provide you with a simple form to fill out where you simply need to list your condition, name, address and provide a signature. It takes under a minute to fill out and can help save you a lot of money.
By Phone
If you would like to place your order by telephone and wish to claim VAT relief, we will have to charge you the VAT initially and then refund it to you once we have received a signed declaration. Once we receive your telephone order, we will send your goods to you along with a VAT declaration form for you to sign and send back to us using the Freepost address provided. Once we have received your signed declaration we will refund you the VAT difference to the same card you paid with.
We are required to retain a copy of your declaration and it may be passed to HM Customs & Excise as evidence of your eligibility. Your data is stored securely and will never be used for any marketing purposes or given to any 3rd parties. If you are in any doubt whether you qualify for VAT relief, please click here to email our customer services or call 01444 253 300. Alternatively, you may want to contact your local Customs & Excise office directly.
The link below takes you to the guidance note published by HM Customs & Excise which provides further information.
HMRC VAT Notice 701/7: VAT reliefs for disabled and older people
In stock
VAT RELIEF
VAT Exemption and VAT Relief are two phrases you may have heard a lot when looking at mobility products.
Most of our products have two prices - one with and one without VAT. VAT Relief is available on products specially designed for use by those with a long term medical condition or illness in a personal or domestic setting.
We hope that this guide will offer some explanation of who and when you can claim VAT Relief as well as the process of how to claim VAT Relief at the time of ordering online and in store.
Why Two Prices?
Most of the products on this website have two prices - this means that this product qualifies for VAT relief and can be purchased without paying the VAT.
This status is given to products which are specifically designed to be used to relieve the symptoms of a chronic illness or disability.
Where a single price is shown, the product does not qualify for VAT relief and the price includes VAT.
Am I Eligible?
Where two prices are shown for a product, the lower price (which excludes VAT) is available to those who are chronically sick, disabled or terminally ill. Chronically sick means that you have an illness that is likely to last a long time (such as arthritis, angina, etc). Disabled means substantially and permanently handicapped by illness or injury.
You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in your declaration.
Unfortunately you do not qualify if you are elderly but able-bodied or if you are only temporarily disabled or injured.
How do I claim?
Claiming VAT relief is simple and quick. There are no assessments and you do not need to provide medical proof of any disability or condition. You simply need to fill in a quick form either online, in person or through the post.
Online
You will be asked whether you wish to claim relief from VAT during the checkout process. If you do wish to claim you will just need to state the illness or medical condition you are suffering from and tick to confirm that you wish to claim exemption and that the information you have provided is correct. It's that easy!
In Store
When buying an item in store it is just as easy to claim VAT relief as it is online. Our friendly staff will provide you with a simple form to fill out where you simply need to list your condition, name, address and provide a signature. It takes under a minute to fill out and can help save you a lot of money.
By Phone
If you would like to place your order by telephone and wish to claim VAT relief, we will have to charge you the VAT initially and then refund it to you once we have received a signed declaration. Once we receive your telephone order, we will send your goods to you along with a VAT declaration form for you to sign and send back to us using the Freepost address provided. Once we have received your signed declaration we will refund you the VAT difference to the same card you paid with.
We are required to retain a copy of your declaration and it may be passed to HM Customs & Excise as evidence of your eligibility. Your data is stored securely and will never be used for any marketing purposes or given to any 3rd parties. If you are in any doubt whether you qualify for VAT relief, please click here to email our customer services or call 01444 253 300. Alternatively, you may want to contact your local Customs & Excise office directly.
The link below takes you to the guidance note published by HM Customs & Excise which provides further information.
HMRC VAT Notice 701/7: VAT reliefs for disabled and older people
Details / JAY 3 Pressure Relief Wheelchair Cushion
Discontinued 28th Feb 2025
Designed for the client with complex needs.
Features:
Pre-contoured, carvable, closed cell foam base with Optiwell technology i.e. anthropometrically designed pelvic loading area (PLA)
Two Depths Versions
Optiwell Technology
The Choice of Fluid or Air PLA inserts
Microclimatic or incontinence cover options.
Comfort layer is integral to cover
Modification possibilities
Clinical Application:
Client at high (std. cushion) to extreme (deep contour cushion) risk of skin breakdown with or without aggressive postural needs
Symmetrical to significant postural needs requiring laterally, forward/rearward stability and/or positioning
May be unable to reposition or perform an independent weight shift
Contoured, Easy to Modify Base
The J3 features a contoured foam base constructed from closed cell foam. This makes it easy to modify in our factory or in the field. Additionally, an extensive selection of positioning components are available. The J3 provides exceptional lateral and forward stability for individuals with changing needs or unique postures.
JAY Flow Fluid or ROHO DRY FLOATATION® Air Inserts
The J3 may be ordered with JAY Flow fluid or ROHO DRY FLOATATION air inserts, which conform to each individual's shape, adjust to sitting positions, and ensure proper fluid placement beneath bony prominences to help protect the skin from breakdown. The JAY Flow Field Variable option's fluid levels and ROHO DRY FLOATATION's air levels may be adjusted in the field to accommodate asymmetrical postures and changing needs.
Multiple Cover Options
J3 Cushions are available with the choice of three cover options - Stretch (allows for proper immersion and prevents the increase in pressure resulting from surface tension), Microclimatic (dissipates heat and moisture to keep the surface and the client clean and dry) and Moisture/Incontinence-Resistant ( helps with incontinence management by protecting the foam base from moisture build-up).